FAQ
1.  What are my odds of winning?

The odds of winning depend on the game you play, as the probability ratio varies. For instance, your odds of winning at poker are different from your chances of hitting the jackpot when playing video slots. To help you understand these odds, many games will list the probability ratio.

2.  Are the games provably fair?

Every game in our library is powered by certified Random Number Generators that are independently verified by trusted third-party institutions in charge of ensuring provable fairness. In addition, 21Bit complies with regulations stipulated by numerous licensing organizations and Casino verification associations. Notably, we are approved by the Curacao license regulation which explicitly forbid alteration of the games to the detriments of players.

3.  Why do I have to upload documents?

According to regulations and for your own protection, 21bit.com must monitor suspicious transactions and lead anti-fraud checks on all transactions and payments. And for that, we need certain documents as per Know Your Customer (KYC) norms. We thank you for your cooperation on this matter.

4.  Is my data secure at 21bit.com?

21bit.com employs the highest security protocols to protect user information from unauthorised access. As per numerous regulations, we never share data with third parties.

5.  What do I do if the game is stuck?

If you’re experiencing technical difficulties while accessing our website, contact our customer support staff for guidance. If the glitch persists, send an email to [email protected] and we will help you find a permanent fix by investigating from our side.

6. Can I claim the bonus in more than one cryptocurrency?

Yes, you can claim the bonus in your preferred cryptocurrency.

7. Can I use my mobile device to play on 21bit.com?

Yes, you can play on 21bit.com from your mobile device or tablet. Our casino is fully optimised for mobile devices, whether iOS or Android.

8. Does 21bit.com have a loyalty program?

Yes, 21bit.com offers a loyalty program. You get experience points for every wager that helps you level up. The perks get better every time you level up, for more information please visit our loyalty page.

9. Are the games on 21bit.com fair and random?

Yes, all the games on 21bit.com are from reputed game developers. They are tested regularly by authorised third-party companies to ensure provable fairness.

10. What responsible gambling protocols does 21bit.com follow?

We urge players to gamble responsibly and not get carried away. If you feel that things are getting out of hand, you can set gambling limits from your profile. Alternatively, contact our customer support team, and we will activate self-exclusion on your behalf.

11. Can I close my account?

If you wish to deactivate your account with us temporarily or permanently, you can do so by sending us an email. Alternatively, get in touch with our customer support team via live chat, and we will process your request instantly.

12. What are Free Spins?

Free Spins are a type of bonus we give our guests that mean you can play a certain number of spins in a specific game without needing money in your account. Some can be activated every time you deposit, while others are completely free, the description of the specific bonus should specify this. Any money earned with these free spins can be withdrawn, however it is subject to a Wagering Requirement.

13.  What are Matched Deposit Bonuses?

Some bonuses will be referred to as a Deposit bonus, these usually state that up to a certain amount deposited 21Bit will match it in accordance to a specific %. For example, a 100% up to 1BTC bonus will match a deposit of 1BTC with 1 BTC in bonus money. Bonus money acts just like normal money with only a few caveats. Bonus money must be wagered before it can be withdrawn, each bonus should specify the wagering requirements. In addition, some games cannot be played with bonus money.

14. What is the VIP program?

Our VIP Program is reserved for our elite players. 21Bit offers personal rewards such as cashback, Free Spins, deposit bonuses and other rewards. You will be assigned your own manager that will personally cater to your individual gaming preferences. We will reach out to you via email if you qualify for this program, until then find out more information here.

15.  Can I change my email address once I’ve registered?

Once your email is verified it cannot be changed

How to deposit in crypto:

1. How do I deposit in cryptocurrency?

Depositing in BTC, ETH, LTC, XRP is the same

Log in to 21bit.com

In the top right of the page, click Deposit.

On the Funds tab, select the cryptocurrency (BTC, ETH, LTC, XRP) of your choice. If you don’t find the cryptocurrency you want in your list of currencies, then click on “Add new currency” to select the one you want.

To make a deposit, you need to activate the preferred cryptocurrency first by clicking on the circle at the left side of the cryptocurrency. Once the currency is active, click on Deposit.

In the menu that opens, copy the unique account link and paste it into the address book in your e-wallet to initiate the transaction. Alternatively, you can scan the QR code using your smartphone’s e-wallet app.

Once your transaction is confirmed, you will receive a notification.

2. How to purchase bitcoins and deposit via Utorg?

Log in to 21bit.com
In the top right of the page, click Deposit.
When you get to the Deposit page, scroll down and select “Purchase crypto with Utorg”.
Select the amount of BTC or any other cryptocurrency you want to purchase. The exchange rate will be then shown.
Copy the Bitcoin address shown in the top right of the page under the section “Send your bitcoin deposit to”, then enter it into the Utorg frame on the left under the section “Wallet address”
Utorg will send the money to that address. This works the same for all the cryptocurrencies we support. Please ensure that you enter a wallet address that is compatible with the cryptocurrency you are purchasing.
A one-time Utorg login code will be sent to your registered email address.
Copy the code from your email and enter it under “Verification code”.
Enter your personal details.
Upload the back and front of your identification document. Identification documents accepted include your national identity card, your passport and your driving licence.
Take a selfie, or upload an image of yourself that is no less than one day old.
Enter your credit card details.
Confirm your payment.

3. How to purchase bitcoins and deposit via Moonpay?

Log in to 21bit.com
In the top right of the page, click Deposit.
When you get to the Deposit page, scroll down and select “Purchase crypto with Moonpay”.
Select the amount of BTC or any other cryptocurrency you want to purchase. The exchange rate will be then shown.
Copy the Bitcoin address shown in the top right of the page under the section “Send your bitcoin deposit to”, then enter it into the Moonpay frame on the left under the section “Wallet address”
Moonpay will send the money to that address. This works the same for all the cryptocurrencies we support. Please ensure that you enter a wallet address that is compatible with the cryptocurrency you are purchasing.
A one-time Moonpay login code will be sent to your registered email address.
Copy the code from your email and enter it under “Verification code”.
Enter your personal details.
Upload the back and front of your identification document. Identification documents accepted include your national identity card, your passport and your driving licence.
Take a selfie, or upload an image of yourself that is no less than one day old.
Enter your credit card details.
Confirm your payment.

Payment methods
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